Rose Point ECS Support
The latest version of Rose Point ECS is 4.0.23328.1848
This update fixes two issues introduced in the previous update:
- The message about Rose Point ECS and the AIS using a different vessel size or type would not go away
- Some destination were not encoded for AIS correctly resulting in either “XX XXXX” or “?? ????”
Training Videos
These videos are a great way to learn more about Rose Point ECS and the +Inland add-on.
Rose Point ECS Reference Manual
The reference manual for Rose Point ECS. (This is the same as the printed manual that is included with a Rose Point ECS purchase.)
Rose Point ECS Administrator's Guide
Extra details for installing and maintaining Rose Point ECS.
Rose Point ECS: Where Did the Commands Go?
This quick reference lists all of the commands from Rose Point ECS 2011 (3.1) and describes where to find them in Rose Point ECS 4.
Rose Point ECS Hatteland Setup Guide
Instructions for setting up the Hatteland X G2 with Rose Point ECS
Remote Control Support Sessions
Some problems are easier to solve when we can have remote access to your PC. We can use Zoho Assist or TeamViewer to facilitate these sessions. (Depending on your PC's configuration, you might need to provide and administrator password to install either of these apps.)
During the session you will be able to watch everything that is going on and can terminate the session at any time. When the session is complete, we will no longer have access to your PC.
Please contact Rose Point Support to request a Remote Control Support Session if you have not already been given a Session ID.
If you need to use TeamViewer instead of Zoho Assist, please use the link below to download and start TeamViewer.
The TeamViewer window will show instructions for calling Rose Point Support along with an ID and a Password that were generated for the support session.