Rose Point Navigation Systems provides a 30-day money back guarantee on all software and hardware products. Rose Point Navigation Systems cannot issue refunds for merchandise that was purchased from a reseller, if you purchased from a reseller then you must return it to the point of purchase.
If you wish to return your purchase for a refund, you must contact us (or the reseller) within 30 days of purchase. The 30-day period begins on the product delivery date as provided by the FEDEX or UPS shipment tracking information, or if purchased from a reseller; the date on the receipt.
When you contact us to obtain a refund, you will be issued an RMA number that must accompany the return – NO EXCEPTIONS. Proof of purchase in the form of a dated invoice, receipt or packing slip is required for refunds – NO EXCEPTIONS.
Customers will be responsible for freight/shipping when returning a product for a refund. Products with physical damage, or signs of abuse/tampering may not be credited for a full refund. When returning the product, include all original packing materials, manuals cables and accessories to avoid any additional fees. Returns for refund must include all original materials in like-new condition.
Credit will be issued on the original credit card used for purchase, unless other provisions are made ahead of time. Credit will generally be issued within 10 business days of the date product was received at Rose Point Navigation Systems.